The client: An international insurance broker with a support office in Mumbai

The dilemma: The client wished to ensure that new recruits to their support office in Mumbai were provided with a consistent high quality interactive training providing an introduction to insurance, reinsurance, the Market Reform Contract and the operation of the London insurance market in a cost effective fashion.

I developed four Powerpoint presentations with narration supported by a workbook containing a series of exercises and assessments to support the learning.

These were recorded and then facilitated locally either by local facilitators or broking staff who were visiting from London. 

The outcome: New employees in India were given a consistent level of quality training but at a significantly lower cost.

Posted by Neil Park January 16