The client: A training company who needed a consultant to work with an international insurance company introducing a new business process 

The dilemma: The insurance company had introduced a new offering that represented a significant revenue opportunity but required underwriters to learn some new business processes

I acted as a part time consultant for several weeks interviewing key stakeholders to identify the important elements of the business process and developing learning and support materials. I then facilitated a series of workshops in various offices, training employees in the new business processes.

The outcome: Underwriters were better informed and more confident in using the new business processes, enabling them to take advantage of what potentially was a significant revenue opportunity.